As You Negotiate Watch Your Temper to Preserve Credibility

Recently, a JetBlue flight attendant acted out, by engaging in what I’m sure was a scenario he and countless others have thought about for quite some time. After an altercation with a passenger, the flight attendant exclaimed expletives that were directed at the passenger, with whom he’d had the altercation, grabbed two beers and departed the plane via the emergency chute. Through his actions, he conveyed the sentiment, take this job and shove it!

When you negotiate, do you find yourself becoming angered by certain positions adopted by those with whom you’re negotiating? In such situations, do you find that you have to watch your temper, in order to maintain your credibility in the negotiation? By displaying anger during a negotiation, you can lose credibility. If you find yourself in such situations, try a few of the following suggestions to free your mind, preserve your credibility, and maintain the path that you’ve set for the negotiation.

1. Some negotiators reward bad behavior by succumbing to it, while others rail against it, and in turn become defiant. If you wish to use anger as a ploy, know with whom you’re negotiating and the other negotiator’s proclivity when contemplating to what degree you’ll allow your temper to run rampant during the negotiation.

2. If you observe the body language (nonverbal communication) behavior of the other negotiator, you’ll glimpse his inner demeanor. If you’re astute at doing so, you’ll be able to observe the escalation of his anger quotient before it reaches a point of confrontation. Just be mindful to practice equilibrium in the process.

3. Rage is a state of mind that disallows you from thinking in the normal manner by which you deduce situations. Thus, understand what ticks you off and if need be, simulate the situation that might cause such emotional consternation prior to entering into a live negotiation environment. In essence, try to thwart the mindset you might possess that would cause you to become emotionally unstable prior to entering into the situation. Attempt to experience the full range of rage you might experience and allow yourself to be calmed by a thought that mentally centers your thought process.

4. When you’re disgruntled in a negotiation, conceal it. If you allow it to seep into the negotiation, you run the risk of poisoning the environment, and instilling animosity in the other negotiator. Instead of displaying your disgruntled behavior, if appropriate, play the role of someone that’s very pleased with everything that’s occurring. This role can be played internally, which should allow you the time to regain your composure, before allowing the negative conduct to influence the negotiation.

It’s very easy to go through emotional simulations when you’re imagining how you might feel when beset by rage during a negotiation. To become better empowered and to enhance your ability not to lose your cool during such occurrences, practice the techniques outlined above frequently. By doing so, you’ll set your subliminal thought process to pause, before turning negative. The spillover benefit of such actions will manifest themselves in a positive manner in your negotiations. Hence, you’ll have greater control of yourself and the negotiation… and everything will be right with the world. Remember, you’re always negotiating.

The Negotiation Tips Are…

· Sometimes, when you get bogged down in the details of a negotiation, you obtain insight from which to thwart the efforts of the other negotiator to make you go negative. Determine when it’s best to challenge an angry opponent with logic versus imitating his actions.

· Some people make artful statements when negotiating. First, seek to understand their intent before reacting to it.

· There’s always a balance that one has to practice when negotiating. If you’re too obstinate, you’ll alienate the other negotiator. If you’re too quaint, you’ll position yourself to possibly be steamrolled. Seek balance.

Negotiation Skill Training In Hypnosis

Imagine you are sitting across the table from someone you are negotiating with. This could be a negotiation for the purchase of a business, the sale of a car, or just trying to get your kids to do their chores.

In any negotiation, you want the other party to do what you want and by the same token, they want you to do what they want. So how do you tilt the scales in your favor?

Well quite simply, you have to become a better negotiator. Contrary to what people may think, this is a skill that can be taught. You just have to be willing to learn.

If you are ready to learn and want to invest the time, effort and money necessary to become a better negotiator, then keep reading. Otherwise, stop reading right now! Negotiation skill training is not for you.

I don’t mean to be harsh, but that is the reality of it. If you want to continue losing negotiations in your everyday life, then don’t work on it.

But if you are still reading, then this information is for you.

Just like master mechanics have an arsenal of tools in their toolboxes, master negotiators must also have different weapons that they call on to win negotiations.

One weapon that you can have at your disposal is the power of hypnosis. Say what?

That’s right, I said hypnosis. Now I know what you are thinking.

You will have to waive a gold watch in front of the car salesman and count to ten, at which point he will get very sleepy. Then he will lose all ability to think for himself and you can get your new car for half off.

No, that’s great for the movies, but that’s not how it works. Let me explain it this way…put yourself in the other person’s shoes for a minute.

In order for that person to give you what you want, what is the first thing that will have to happen? They have to like you.

Think about it.

From the other person’s perspective, if they look at you and see a mean, grouchy person, will that give them any reason to give you what you want? Of course not.

However, if you form a good rapport with them and they see you as a friend, wouldn’t they be more flexible in a negotiation? Usually yes and at the very least, it can’t hurt.

As you probably know, this is the Rapport Step in sales and negotiation. This is where you get to know the other person as a person and not just someone you are about to negotiate with.

If you already know this person well, like a family member, then the rapport step is necessary to dig deeper and get more information about the topic you are negotiating about. This is so that you can understand where that person is coming from and use that to your advantage.

What does this have to do with hypnosis?

My point is that what the marketers are calling hypnosis is not hypnosis in the way that we traditionally think of it. It is just a series of steps (like the rapport step) and mental cues that you can use the persuade the other party to give you what you want in a negotiation.

Don’t get me wrong, even though you may not be able to get someone to dance like a chicken in front of 300 people, these techniques are still very powerful and can give you the edge in a negotiation.

So don’t forget to include hypnosis negotiation skill training in your arsenal and be prepared the next time you go into battle.

Distance Education and E-Learning – Past, Present and Future

Buzzwords in education have been in existence since the on-set of formal education as we know it today. Many of these terms come and go based on their usage and their context but some terminologies have withstood the test of time. Let us take a look at some of the common terms along with the chronology of how they evolved.

Although often used interchangeably, there is distinction between distance education and distance learning. Distance education takes place using print-based and electronic learning resources. Learners are connected to resources, instructors, and to other learners, and they tend to be separated by time and/or geographic/physical distance. Distance learning on the other hand is the actual system and the process, which connects a group of learners with the distributed learning resources. Learning takes place in various different forms but in general learners, instructors, and the necessary resources are separated by time and space.

Distance learning has over the years transitioned to online distance learning. It tends to utilize synchronous and asynchronous tools, and learning and communication methods. Synchronous learning uses electronically delivered teaching and learning with participants simultaneously and directly connected and communicating. On the other hand asynchronous learning is characterized by a time lag in communication.

A while back, along came e-learning! Electronic learning (e-learning) is defined as the delivery of instructional content using electronic means such as the Internet, intranets, audio and video equipment, web conferencing, virtual classrooms, CD-ROM, and more recently Web 2.0 tools. Simply put, e-learning is another mode of technology-aided teaching and learning. In the last few years, it has come to replace terms such as audio-visual learning, computer-based learning, web-based learning, online learning, and other buzz terms of the 1970s, 1980s, and 1990s.

E-learning is moving toward total automation of teaching and learning processes using software known as Learning Management Systems (LMS). To facilitate the development of courses that utilize Internet-based technologies, more and more colleges, universities, and businesses have embraced both open source and proprietary LMS tools. A growing trend in e-learning is the use of “hybrid” or “blended” or “multimodal” instructional approaches that replace or supplement partial in-class instruction with technologically enabled teaching and learning, which in many cases utilizes many tools bundled in the LMS.

Along the same lines many students engaged in e-learning may not be geographically distanced from the institution. For example, learners may be traditional learners living on campus or nearby yet taking course partially or fully online. This is often linked to the need for flexibility in personal (family) responsibilities and work schedules. Taking advantage of e-learning adds an extra layer of flexibility. In fact some people see distance learning as not being synonymous with e-learning, argue the point that distance learning is a generic term that presently happens to use the Internet as a vehicle. Thus, the position presented is that while distance education and e-learning do overlap, they are not identical but complementary.

E-learning is growing rapidly and is often associated with the Internet. There are however other modes of learning that are growing at a considerable rate too. Mobile learning (m-learning) for instance, is a rapidly growing innovation that has the advantage of allowing learners to be “on the move while learning. In other words, multi-tasking, for example jogging or listening to recorded lectures while driving to work. Therefore, m-learning is an extension of e-learning, which uses mobile (cell) phones, Personal digital assistants (PDA), and MP3 players (with iPods and podcasting being the mostly widely used). In places where bandwidth is limited m-learning is growing at a rapid rate.

As the technology gets more affordable and readily available, educational options will continue to expand. For those looking for flexibility due to family and work commitments, e-learning and m-learning may be an option to consider. For organizations and institutions looking to train employees without having to trade-off on productivity, time, cost, or hiring a consultant, this is also an option to consider.